Privacy Notice
How Elevate Finance collects, uses, and protects your personal information under the Protection of Personal Information Act (POPIA).
Elevate Finance (“we”, “us”, “our”) respects your privacy. This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit this website or use our services. We process personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”).
1. Who we are
Elevate Finance is the responsible party as defined in POPIA. You can reach us at info@elevatefinance.co.za.
2. Information we collect
- Identity and contact information — name, ID number, contact number, email, and address provided when you enquire or apply.
- Financial and credit information — income, expenses, employment, banking, and credit-bureau data required to assess affordability and eligibility.
- Communication records — enquiries, application messages, and support correspondence.
- Technical information — IP address, browser type, device information, and pages visited (collected automatically when you use this website).
3. How we use your information
- To assess and process credit applications and provide the services you request.
- To verify your identity and conduct affordability and credit-bureau checks.
- To comply with legal obligations under the National Credit Act, FICA, and other applicable laws.
- To improve our services, maintain records, and prevent fraud.
- To communicate with you about your application, account, or enquiry.
4. Lawful basis
We process personal information where it is necessary for the conclusion or performance of a contract with you, to comply with a legal obligation, to pursue our legitimate interests, or with your consent.
5. Sharing your information
We may share your information with credit bureaus, regulators, banks and payment partners, professional advisors, and service providers that help us operate our business — always subject to confidentiality obligations and applicable law. We do not sell your personal information.
6. Cross-border transfers
Where personal information is transferred outside South Africa (for example, to a service provider hosting infrastructure abroad), we take steps to ensure that an adequate level of protection is in place as required by POPIA.
7. Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory record-keeping obligations, and resolve disputes.
8. Security
We apply appropriate technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard safeguards.
9. Your rights
Subject to POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of inaccurate or outdated information.
- Object to processing or withdraw consent (where processing is based on consent).
- Lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
10. Cookies
This website uses a small number of cookies to remember your language preference and improve your experience. See our Cookie Policy for details.
11. Changes to this notice
We may update this notice from time to time. The “last updated” date at the top of this page reflects the latest revision.
12. Contact
To exercise any of your rights or for privacy questions, contact us at info@elevatefinance.co.za.